bcaconnect_faq

What are the benefits of online giving?

There are several benefits to online giving for both you and the church.

Simplicity – You will not need to remember if you gave this month or pay period, or send your offering checks when you are out of town.

Security – Online giving is more secure than giving with a check in that an electronic gift can’t be lost or stolen.

No Distractions – Instead of needing to worry about writing your contribution check during the service, you can be fully engaged with the worship service, knowing that you have already given your offering.

Benefit to BCA – Online contributions require less processing by our administrative staff since the information is logged to your donor record and deposited automatically.

 Is it safe to give online?

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our online provider, Fellowship One. To find out more about your security click here.

What types of bank accounts can I give from?

You can give online from your checking account using your bank routing and account number.

Can I give using a credit or debit card?

Yes, BCA accepts credit and debit cards from Visa, Mastercard, and Discover.

I currently use my bank’s online bill pay feature for my donations. How is this different and should I switch?

You do not necessarily need to switch. BCA’s online giving is different from your bank’s online bill pay feature in two ways: First, with BCA’s system, donations are immediately recorded to the church and your giving history at the time of your contribution whereas your bank takes time (several days) to process and mail a check to the church. Secondly, BCA online giving is processed electronically, so there is no need for our administrative staff to handle a physical check.

Are there any fees involved with giving online?

Not to you. You will not pay any fees with an online gift.

Can I make a one-time contribution?

Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the timing of the contribution(s).

If I want to set-up a recurring gift, what are my options for frequency of my gift?

For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 16th) or every two weeks. You may also specify the starting and ending dates for your recurring gifts.

Can I change my personal information or the amount or the frequency of my gift once I have set it up?

Yes. You can change or cancel your contribution at any time before the date of your next scheduled contribution (once a contribution has been processed it cannot be cancelled). Simply log in to BCAConnect using your user name and password and make your changes.

Can I review my donation history online?

Yes. The site will allow you to view the history of your contributions beginning with 2013, given either online or otherwise. Once you’ve created an account, you will be able to contribute immediately. In some cases, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process that usually happens within a week of creating your account. After that, you can view your giving history (online or by check) at any time.

How long does it take for my donation history to post online for review?

When you first set up your online giving profile, it will take about a week for our staff to link your BCAConnect account with the church database record. After this you will be able to review your previous gifts to BCAConnect in the online giving section of the website. Once your record is linked, future gifts will be posted and available immediately after your gift is received.

Can I see giving history for other members of my household?

Yes, if you are in the system as an adult you will be able to view giving history for all members of your household. In order to view history or generate a statement for selected people in your household, select the person or people you want to display under the “Contributions for” selector and click View. Click the “Download statement” link to generate a statement for the person in view.

Will I receive a regular contribution statement from the church?

BCAConnect gives you the opportunity to print or download your statement at any time for the current year and past year. In January of each year, BCA will distribute contribution statements for the prior year.

When will contributions be taken from my account?

Contributions will be taken from your specified bank account within two business days of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.

Can I designate my online gift to a particular ministry or account?

Online giving will always be available for general tithes and offerings to support all the ministries at BCA. Throughout the year, other designated gift accounts will be offered when specific opportunities arise.

How will I know that I set up my gift correctly?

Very shortly after submitting your contribution, you will receive an email verifying whether your contribution was successful or failed plus you will see your contribution in your giving history online. If giving for the first time after setting up your account, it may take up to seven days to be able to see past giving history if we needed to manually match your new account data to existing data we have on our database for you. We ask for your patience as we take the necessary steps to ensure the security of your account.

Does it matter which Internet browser I use?

No. Any browser will work.

Can I give online or with a physical check?

Yes, you can give online or with a physical check. If you’d like to write a physical check to Bethany Christian Assembly, please send it via mail, place it in the offering bucket during one of our services, or place it in one of the black boxes at the back of the Worship Center and Chapel. Our address is:
Bethany Christian Assembly
2715 Everett Avenue
Everett, WA 98201

I have additional questions about online giving that have not been addressed. Who can I talk to?

For any questions, concerns or comments about the online giving system, please contact us at giving@bcachurch.com or call 425-339-3303 Monday through Thursday between the hours of 10:00 am to 3:00 pm Pacific Time.

I have questions about BCAConnect that are not related to online giving

For any questions that aren’t related to online giving, email us at info@bcachurch.com.